Our Commitment
Little Oak Child Care Transportation is committed to the protection of the personal information of its clients. Our Privacy Policy ensures our agency’s compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Defining Personal Information
Personal information is defined as any information, recorded or not, that is about an identifiable individual. It can be objective information (e.g. your child’s age or your home telephone number), or it can be subjective information (e.g. the progress of your child in our care).
We Are Accountable
The Owners of Little Oak Child Care Transportation are responsible for ensuring compliance with this Privacy Policy by all the programs and services operated by Little Oak Child Care Transportation. The Owners may, from time to time, delegate another individual in the agency to act on her behalf as Privacy Officer. Contact information for the Owners can be found at the end of this document.
We Collect Your Personal Information to serve you better.
We collect, generate, use and disclose personal information for the following purposes only:
- To identify clients of Little Oak Child Care Transportation (children and their parents/guardians)
- To communicate with our clients
- To protect and ensure the health and safety of the children entrusted to our care
- To communicate daily activities of children to parents
- To provide optimal and individualized care for each child
- To monitor the quality of care and the progress of children in care
- To ensure the care provided is flexible and continues to meet the unique needs of each child
- To ensure that the care we provide is respectful of religious and/or cultural backgrounds
- To meet statutory, regulatory and contractual requirements of the agency
- To provide/send information to prospective clients
- To process applications/requests for care
- To place clients on a waiting list
- To determine eligibility for care and proper placement of your child in a program
- For the screening, assessment and approval
- To process payments
- To meet the record-keeping obligations required by the provincial Ministry of Transportation, the Town of Cochrane and Canada Customs and Revenue Agency
- To collect payment for services provided
- For the collection of statistics as may be required by our funders
- To administer our programs and services
- Disclosure of Your Personal Information
Other than for the purposes indicated above or unless required to do so by law, Little Oak Child Care Transportation does not disclose the personal information under its control to any other parties. We do not trade, sell, barter or give away client information to anyone.
We Obtain Your Consent
We will only collect, use or disclose information for the above identified purposes and we will only do so with your consent. For the most part, your consent will be obtained expressly (either orally or in writing) particularly when the personal information in question is of a sensitive or confidential nature such as a child’s medical history. Little Oak Child Care Transportation will only rely on your implied consent in rare circumstances where your consent can reasonably be inferred from your actions or inactions. For example, we ask the age and birth date of a child in order to process the application for care. We would rely on the parent’s implied consent to also use the child’s birth date to celebrate the child’s birthday.
You are free to withdraw specific consent at any time regarding a particular piece of personal information, but Little Oak Child Care Transportation reserves the right to withdraw service from you, if having that information is critical, necessary or a legislated requirement in the provision of quality care for your child.
We are Careful to Limit the Collection of Your Personal Information
We will only collect, use and disclose your personal information in order to meet the purposes identified above. If we need to collect further information for a new purpose, rest assured we will seek your fresh consent for that specific collection (for example, if we wish to use a photograph of your child in an agency brochure, your specific written consent will be required).
Retention of Your Personal Information
We only retain your personal information for as long as we have a purpose to do so and/or as is required by all the applicable legislation that governs our operations. Once personal information is no longer required to fulfill the identified purposes or to comply with legal requirements regarding retention, it will be destroyed or rendered anonymous.
Accuracy of Your Personal Information
We will make every effort to keep your personal information accurate and up to date. We rely on you to keep us updated of any changes in a timely manner, so that the personal information we have is accurate at all times. This is particularly important with respect to the health and safety of your child. In the event of an emergency, for example, having quick access to current telephone numbers and alternate emergency contact persons is essential.
We Stand on Guard
The security of the information you provide is our number one priority. We limit access to your personal information only to those who require it to provide you with service. Information stored on our computer information system is protected by firewalls and is password protected. All hard files are kept under lock and key. All members of Little Oak Child Care Transportation are fully aware of their obligations to maintain the confidentiality and security of your personal information. All staff of Little Oak Child Care Transportation are subject to the agency’s policies and procedures with respect to confidentiality of client information.
You Have the Right to Access Your Personal Information
Individuals have the right to access their own personal information, or the personal information about their children, which is in the possession and control of Little Oak Child Care Transportation. You also have the right to know if your personal information has been disclosed to any third parties.
Requests for access to personal information must be made in writing to Little Oak Child Care Transportation.
Little Oak Child Care Transportation then has 30 days in which to respond to your request. Little Oak Child Care Transportation does have the right to deny your request under certain circumstances. Those circumstances include but are not limited to: information which is protected by solicitor-client privilege; information which reveals personal information about another individual; personal information which was collected for an investigation or legal proceeding that has not yet concluded; if providing access to particular personal information could jeopardize an individual’s life or security; or if access to the personal information could reasonably be expected to threaten the safety or physical or mental health of another individual.
Acceptable proof of identification is required before access to personal information is granted.
Little Oak Child Care Transportation has the right to charge a reasonable fee should you request copies of your personal information.
If You Have Any Concerns
Should you have any questions or concerns related to the collection, use or disclosure of your personal information at Little Oak Child Care Transportation, please contact us at 587.331.6233 or via email info@littleoakcochrane.com.
Just because you’ve reached the bottom, doesn’t mean we have to say goodbye!
Connect with us |
© Little Oak Cochrane 2018